KNOCK ON THE DOOR Inc. is committed to safeguarding the personal information in its possession and to maintaining the trust of its members and other related parties. Therefore, we will comply with laws and regulations pertaining to the protection of personal information, are aware of the importance and responsibility of personal information management, and properly handle the personal information assets in our possession.

Effective Date as of August 1, 2018
modified on August 19, 2020

Hiroomi Hayashi, Representative Director, KNOCK ON THE DOOR, Inc.

1. Definition of Personal Information

KNOCK ON THE DOOR Inc. recognizes personal information to include names, birth dates, email addresses, and other information that can identify a specific individual, as well as user IDs and passwords that are used in connection with a specific individual, as defined by laws and regulations related to the protection of personal information.

2. Collection of Personal Information

KNOCK ON THE DOOR Inc. will acquire personal information in an appropriate manner and not by deception or other wrongful means.

3. Use of Personal Information and Purpose Specification

Personal information is used within the necessary scope to achieve the following purposes of use. When we use personal information for purposes not specified below, prior consent will be obtained from the identifiable person.

• ・Provision of information on various services
• ・Handling of inquiries
• ・Questionnaire surveys regarding services
• ・Utilization for improvement of services and development of new services
• ・Prevention of use in violation of the terms of use

When the purpose of use of personal information is separately specified on our website, the description of such purpose of use shall prevail.

4. Use of Statistical Data

KNOCK ON THE DOOR Inc. may create statistical data based on the personal information collected from users, which is prepared in a way that makes it not possible to identify a specific individual. We may use statistical data that does not identify individuals without any restrictions.

5. Restriction Due to Purpose of use

The collected personal information will be handled within the scope necessary to achieve the purposes of use specified in 3 and 4, and prior consent will be obtained from the identifiable person when exceeding the range, except where the following applies;

• ・Cases based on laws and regulations
• ・Cases in which there is a need to protect the life, wellbeing, or property of an individual, and it is difficult to obtain the consent of the identifiable person
• ・Cases in which there is a need to improve public wellbeing, and it is difficult to obtain the consent of the identifiable person
• ・Cases in which there is a need to cooperate with a national government organ, local government, or person entrusted thereby with performing the functions prescribed by laws and regulations, and obtaining the consent of the identifiable person is likely to interfere with the performance of those functions

6. Data Quality and Security Safeguards of Personal Information

In KNOCK ON THE DOOR Inc., we take the necessary and appropriate measures for managing the security of personal information including preventing the leaking, theft, loss or damage of the personal information we handle.

7. Consignment of Personal Information

If we entrust another person with all or part of the handling of personal information, we will conduct a rigorous investigation of the third party and we exercise the necessary and adequate supervision over the third party, so as to ensure the secure management of the personal information with whose handling it entrusts that person.

8. Provision of Personal Information to Third Parties

(1) Personal information collected from services other than nanacara will not be provided to third parties, except where the following applies;

• ・Cases based on laws and regulations
• ・Cases in which there is a need to protect the life, wellbeing, or property of an individual, and it is difficult to obtain the consent of the identifiable person
• ・Cases in which there is a need to improve public wellbeing, and it is difficult to obtain the consent of the identifiable person
• ・Cases in which there is a need to cooperate with a national government organ, local government, or person entrusted thereby with performing the functions prescribed by laws and regulations, and obtaining the consent of the identifiable person is likely to interfere with the performance of those functions
• ・Cases in which there is a need to provide information to the relevant medical institution or health care provider to which the identifiable person has given consent for the purpose of health management and medical support

(2) Personal information collected from nanacara will not be provided to third parties, except where the following applies;

• ・Cases based on laws and regulations
• ・Cases in which there is a need to protect the life, wellbeing, or property of an individual, and it is difficult to obtain the consent of the identifiable person
• ・Cases in which there is a need to improve public wellbeing, and it is difficult to obtain the consent of the identifiable person
• ・Cases in which there is a need to cooperate with a national government organ, local government, or person entrusted thereby with performing the functions prescribed by laws and regulations, and obtaining the consent of the identifiable person is likely to interfere with the performance of those functions
• ・Cases in which there is a need to provide information to the relevant medical institution or health care provider to which the identifiable person has given consent for the purpose of health management and medical support
• ・Cases in which there is a need to provide information to academic conferences, university hospitals, medical institutions, or research organizations to which the identifiable person has given consent for academic research purposes

9. Disclaimer

Although KNOCK ON THR DOOR Inc. takes all possible measures to provide our services, users of our services use them at their own risk, and we are not responsible for any damage caused to users under the below stated conditions, except in the case of willful misconduct or gross negligence by us;

• ・Cases in which personal information is revealed by a user to a third party using our services or another means
• ・Cases in which a user allows a third party to access an account that members use to receive our services
• ・Cases in which an individual is identified by information entered by a user when using our services
• ・Cases in which services are provided after confirmation of a match of email address IDs and passwords, whether entered by a user himself/herself or not.

10. Disclosure and Correction of Personal Information

When a user requests disclosure of his/her own personal information, it will be disclosed promptly. In that case, we will not respond to the request if we are unable to confirm the identity of the requestor. If there is an error in the content of personal information and we receive a request for the correction, addition, deletion of information, we will respond promptly to the request after conducting an investigation. If you have any requests or inquiries regarding our handling of personal information, please contact us at the following address.

[Personal Information Inquiry Desk]
Hamamatsucho Bldg. 21F, 1-1-1 Shibaura, Minato-ku, Tokyo
105-0023
KNOCK ON THE DOOR Inc.

11. Organization and Structure

KNOCK ON THE DOOR Inc. will implement proper management of personal information and continuous improvement by establishing a personal information manager.

12. Amendment of the Privacy Policy

In the event of inconsistency between statements in the terms of use for individual services provided by us and this policy, the statements in the terms of use shall prevail regarding the purposes of use of personal information. For all other articles, the statements in this policy shall prevail.
The contents of this policy are subject to change. Unless otherwise specified by us, the altered policy becomes effective from the time it is posted on this website.